Evans & Partners Reviews

Based on 274 reviews and 274 ratings our customers rate us 8.5/10.

    • 8/10 – How do you rate our service?
    • 7/10 – Do we provide you with enough advice to benefit your business?
    • 6/10 – Do you think our fees offer good value for money?

    25 Apr 17 Add public reply

  1. Was good to start with, not so good now – How would you describe us overall?

    • 5/10 – How do you rate our service?
    • 7/10 – Do we provide you with enough advice to benefit your business?
    • 7/10 – Do you think our fees offer good value for money?

    25 Apr 17 Add public reply

    • Person’s avatar

      Hi Ben,
      Thank you for speaking with me yesterday and I do empathise with your frustrations around some of the Xero functionality. We have raised this with Xero and they are aware of this particular issue.
      I am delighted you confirmed that Matt has been 'super helpful' and he will continue to work with you to resolve this problem.
      I have addressed your concern internally around our communication of staff holidays etc and you now have my direct contact details , should you have any future issues contacting our team support in the absence of your client manager.
      Thank you again for taking the time to complete our survey.
      Kindest regards
      Sam Weston

      Sam Weston –

    • 10/10 – How do you rate our service?
    • 10/10 – Do we provide you with enough advice to benefit your business?
    • 10/10 – Do you think our fees offer good value for money?

    20 Apr 17 Add public reply

  2. A v satisfied customer. I look forward to my next rebate!! – How would you describe us overall?

    • 10/10 – How do you rate our service?
    • 8/10 – Do we provide you with enough advice to benefit your business?
    • 10/10 – Do you think our fees offer good value for money?

    13 Apr 17 Add public reply

    • 5/10 – How do you rate our service?
    • 7/10 – Do we provide you with enough advice to benefit your business?
    • 1/10 – Do you think our fees offer good value for money?

    11 Apr 17 Add public reply

    • Person’s avatar

      Hi Debbie,
      Thank you for taking the time to complete our survey.
      I am already aware of the issues that you have experienced recently that have caused you some frustration and am more than happy to contact you today to discuss further.
      I hope to speak to you later.
      Kindest regards

      Sam Weston

      Sam Weston –

  3. helpful in every way – How would you describe us overall?

    • 10/10 – How do you rate our service?
    • 10/10 – Do we provide you with enough advice to benefit your business?
    • 7/10 – Do you think our fees offer good value for money?

    05 Apr 17 Add public reply

  4. very pleasant and straight forward – How would you describe us overall?

    • 8/10 – How do you rate our service?
    • 7/10 – Do we provide you with enough advice to benefit your business?
    • 7/10 – Do you think our fees offer good value for money?

    04 Apr 17 Add public reply

    • 9/10 – How do you rate our service?
    • 10/10 – Do we provide you with enough advice to benefit your business?
    • 9/10 – Do you think our fees offer good value for money?

    04 Apr 17 Add public reply

  5. Friendly and helpful – How would you describe us overall?

    • 10/10 – How do you rate our service?
    • 9/10 – Do we provide you with enough advice to benefit your business?
    • 9/10 – Do you think our fees offer good value for money?

    04 Apr 17 Add public reply

  6. Excellent 👍 – How would you describe us overall?

    • 10/10 – How do you rate our service?
    • 8/10 – Do we provide you with enough advice to benefit your business?
    • 9/10 – Do you think our fees offer good value for money?

    04 Apr 17 Add public reply

    • 8/10 – How do you rate our service?
    • 8/10 – Do we provide you with enough advice to benefit your business?

    01 Apr 17 Add public reply

  7. Not as good as you used to be. – How would you describe us overall?

    • 5/10 – How do you rate our service?
    • 4/10 – Do we provide you with enough advice to benefit your business?
    • 5/10 – Do you think our fees offer good value for money?

    31 Mar 17 Add public reply

    • Person’s avatar

      Hello Phillip & Rosemarie,
      Thank you both for your feedback and for taking the time to speak with me this afternoon.
      As discussed we are striving to improve our service given the staff retirements we have experienced over the past few years and I am confident that you will see an improvement in the areas you mentioned for this years accounts.
      Thank you again, it was a pleasure to speak with you and do let me know of any concerns you may have going forward.
      Kindest regards
      Sam

      Sam Weston

      Sam Weston –

  8. Emma is very good, and very patient too! – How would you describe us overall?

    • 10/10 – How do you rate our service?
    • 10/10 – Do we provide you with enough advice to benefit your business?
    • 8/10 – Do you think our fees offer good value for money?

    31 Mar 17 Add public reply

  9. Very Professional – How would you describe us overall?

    • 10/10 – How do you rate our service?
    • 10/10 – Do we provide you with enough advice to benefit your business?
    • 10/10 – Do you think our fees offer good value for money?

    31 Mar 17 Add public reply

    • 8/10 – How do you rate our service?
    • 8/10 – Do we provide you with enough advice to benefit your business?
    • 9/10 – Do you think our fees offer good value for money?

    30 Mar 17 Add public reply

  10. very professional and helpful – How would you describe us overall?

    • 9/10 – How do you rate our service?
    • 9/10 – Do we provide you with enough advice to benefit your business?
    • 9/10 – Do you think our fees offer good value for money?

    29 Mar 17 Add public reply

  11. Reliable and punctual. – How would you describe us overall?

    • 10/10 – How do you rate our service?
    • 10/10 – Do we provide you with enough advice to benefit your business?
    • 10/10 – Do you think our fees offer good value for money?

    28 Mar 17 Add public reply

  12. Ideal in all respects and although I'm now retired, the reassurance of having professional help of this quality is so valuable. – How would you describe us overall?

    • 10/10 – How do you rate our service?
    • 10/10 – Do we provide you with enough advice to benefit your business?
    • 10/10 – Do you think our fees offer good value for money?

    28 Mar 17 Add public reply

  13. Efficient & approachable – How would you describe us overall?

    • 9/10 – How do you rate our service?
    • 8/10 – Do you think our fees offer good value for money?

    27 Mar 17 Add public reply

    • Person’s avatar

      Hi June,
      Many thanks for your positive feedback , i am delighted you are happy with our service and I have taken your comments regarding receipt of tax return forms by email on board and have amended our records to show this request.
      Thank you again
      Regards
      Sam Weston

      Sam Weston –

  14. I have been very impressed with the service from Evans & Partners. My contact Deborah has provided good information, explained things well, and followed everything through as promised. It's just what you need when you are unfamiliar about an area such as taxation. It made a stressful situation much less stressful and I am very thankful for that. – How would you describe us overall?

    • 10/10 – How do you rate our service?
    • 10/10 – Do we provide you with enough advice to benefit your business?
    • 10/10 – Do you think our fees offer good value for money?

    22 Mar 17 Add public reply

    • Person’s avatar

      Hi David,
      Thank you so much for your positive comments and valuable feedback.
      I have passed these comments to Deborah and she is delighted that you are impressed with her service and expertise.
      Thank You Again
      Sam Weston

      Sam Weston –

  15. Friendly, helpful and efficient – How would you describe us overall?

    • 9/10 – How do you rate our service?
    • 8/10 – Do we provide you with enough advice to benefit your business?
    • 9/10 – Do you think our fees offer good value for money?

    09 Mar 17 Add public reply

  16. Brilliant – How would you describe us overall?

    • 10/10 – How do you rate our service?
    • 10/10 – Do we provide you with enough advice to benefit your business?
    • 10/10 – Do you think our fees offer good value for money?

    10 Feb 17 Add public reply

  17. Very efficient and professional service. – How would you describe us overall?

    • 9/10 – How do you rate our service?
    • 10/10 – Do we provide you with enough advice to benefit your business?
    • 9/10 – Do you think our fees offer good value for money?

    08 Feb 17 Add public reply

  18. Very efficient. Helpful and simple. We live in Australia and our tax submission is simple and easy – How would you describe us overall?

    • 10/10 – How do you rate our service?
    • 10/10 – Do we provide you with enough advice to benefit your business?
    • 8/10 – Do you think our fees offer good value for money?

    04 Feb 17 Add public reply

    • 9/10 – How do you rate our service?
    • 9/10 – Do we provide you with enough advice to benefit your business?
    • 9/10 – Do you think our fees offer good value for money?

    17 Jan 17 Add public reply

  19. Fond of out of office, Matt is pleasant but perhaps not experienced enough, Catherine is elusive. – How would you describe us overall?

    • 3/10 – How do you rate our service?
    • 5/10 – Do we provide you with enough advice to benefit your business?
    • 5/10 – Do you think our fees offer good value for money?

    17 Jan 17 Add public reply

    • Person’s avatar

      Hi Jane,
      Many thanks for completing our client survey and thank you for speaking to me this morning.
      I am confident I now have an exact idea of your frustrations and feel sure we can work much more efficiently with you going forwards now we have an exact idea of your needs.
      Thank you for your patience in this matter, I have shared your comments with our partners for internal action and I will remain in touch with you until you are happy with our service.
      kind regards
      --
      Sam Weston

      Sam Weston –

    • 9/10 – How do you rate our service?
    • 9/10 – Do we provide you with enough advice to benefit your business?
    • 7/10 – Do you think our fees offer good value for money?

    16 Jan 17 Add public reply

  20. Very responsive to any questions, pleasure to deal with. – How would you describe us overall?

    • 9/10 – How do you rate our service?
    • 7/10 – Do we provide you with enough advice to benefit your business?
    • 7/10 – Do you think our fees offer good value for money?

    04 Jan 17 Add public reply

  21. Easy to deal with and professional. – How would you describe us overall?

    • 8/10 – How do you rate our service?
    • 8/10 – Do we provide you with enough advice to benefit your business?
    • 8/10 – Do you think our fees offer good value for money?

    07 Dec 16 Add public reply

    • 10/10 – How do you rate our service?
    • 10/10 – Do we provide you with enough advice to benefit your business?
    • 10/10 – Do you think our fees offer good value for money?

    07 Dec 16 Add public reply

  22. Very engaging, when discussing any issues or concerns that we might have regarding our business, because of this less time is wasted trying to gain your understanding in order to move forward. – How would you describe us overall?

    • 10/10 – How do you rate our service?
    • 10/10 – Do we provide you with enough advice to benefit your business?
    • 10/10 – Do you think our fees offer good value for money?

    06 Dec 16 Add public reply

  23. Very friendly and approachable .This year we have found that preparing our accounts has been rather slow . Now that we are a rather small company we feel that we don 't get quite the same level of input as when we were bigger – How would you describe us overall?

    • 6/10 – How do you rate our service?
    • 6/10 – Do we provide you with enough advice to benefit your business?
    • 6/10 – Do you think our fees offer good value for money?

    01 Dec 16 Add public reply

    • Person’s avatar

      Hi Laszlo,
      Many thanks for your feedback and it was good to speak briefly with you today.
      I will call you on Monday , as requested, to discuss your comments as I am very keen to reassure you that you are a valued client and would like to ensure you are receiving the high standards of service we offer.
      Have a great weekend.
      Sam Weston

      Sam Weston –

    • Person’s avatar

      Hi Laszlo,
      It was good to speak with you today and I am delighted to hear that you are still very happy with our overall service despite the delay in completing your accounts this year due partly to the change to business structure.
      We will be able to offer a much more timely completion of your accounts going forward and if you have any concerns whatsoever with our service, just let me know.
      Thank you again for your invaluble feedback.
      Kindest regards

      Sam Weston

      Sam Weston –

    • 10/10 – How do you rate our service?
    • 10/10 – Do we provide you with enough advice to benefit your business?
    • 10/10 – Do you think our fees offer good value for money?

    20 Nov 16 Add public reply

  24. Reliable and professional – How would you describe us overall?

    • 8/10 – How do you rate our service?
    • 7/10 – Do we provide you with enough advice to benefit your business?
    • 7/10 – Do you think our fees offer good value for money?

    10 Nov 16 Add public reply

  25. I have always had very good service from Tina, who has now retired. I am sure this good service will continue in the future with someone new to deal with my tax return. – How would you describe us overall?

    • 8/10 – How do you rate our service?
    • 8/10 – Do we provide you with enough advice to benefit your business?
    • 8/10 – Do you think our fees offer good value for money?

    27 Oct 16 Add public reply

    • 8/10 – How do you rate our service?
    • 8/10 – Do we provide you with enough advice to benefit your business?
    • 8/10 – Do you think our fees offer good value for money?

    03 Oct 16 Add public reply

    • 9/10 – How do you rate our service?
    • 9/10 – Do we provide you with enough advice to benefit your business?
    • 10/10 – Do you think our fees offer good value for money?

    01 Sep 16 Add public reply

  26. Very efficient, friendly and helpful. – How would you describe us overall?

    • 8/10 – How do you rate our service?
    • 8/10 – Do we provide you with enough advice to benefit your business?
    • 8/10 – Do you think our fees offer good value for money?

    31 Aug 16 Add public reply

  27. Excellent – How would you describe us overall?

    • 10/10 – How do you rate our service?
    • 10/10 – Do we provide you with enough advice to benefit your business?
    • 10/10 – Do you think our fees offer good value for money?

    30 Aug 16 Add public reply

    • 10/10 – How do you rate our service?
    • 10/10 – Do we provide you with enough advice to benefit your business?
    • 8/10 – Do you think our fees offer good value for money?

    24 Aug 16 Add public reply

    • 9/10 – How do you rate our service?
    • 9/10 – Do we provide you with enough advice to benefit your business?
    • 8/10 – Do you think our fees offer good value for money?

    28 Jul 16 Add public reply

    • 10/10 – How do you rate our service?
    • 10/10 – Do we provide you with enough advice to benefit your business?
    • 10/10 – Do you think our fees offer good value for money?

    27 Jul 16 Add public reply

    • 8/10 – How satisfied are you with our service?
    • 7/10 – How easy are we to deal with?
    • 8/10 – How would you rate our communication with you?

    25 Jul 16 Add public reply

    • 9/10 – How do you rate our service?
    • 9/10 – Do we provide you with enough advice to benefit your business?
    • 10/10 – Do you think our fees offer good value for money?

    20 Jul 16 Add public reply

  28. Friendly and accessible I find the Email updates useful to go through and pick out items of interest – How would you describe us overall?

    • 10/10 – How do you rate our service?
    • 10/10 – Do we provide you with enough advice to benefit your business?
    • 10/10 – Do you think our fees offer good value for money?

    20 Jul 16 Add public reply

    • Person’s avatar

      Hi Rosie,
      Many thanks for completing our client care survey and thank you for such positive comments.
      We very much enjoy working with you and your companies and are delighted you are happy with our service.
      kindest regards--
      Sam Weston

      Sam Weston –

    • 9/10 – How do you rate our service?
    • 9/10 – Do you think our fees offer good value for money?

    11 Jul 16 Add public reply

  29. Outstanding service. After being let down time and time again by previous accountants i now know i am in caring / intelligent hands that go the extra distance to provide a 360 service. I'm very grateful to Sam, Emma and Matt and the team. 10/10 – How would you describe us overall?

    • 10/10 – How do you rate our service?
    • 10/10 – Do we provide you with enough advice to benefit your business?
    • 10/10 – Do you think our fees offer good value for money?

    10 Jul 16 Add public reply

  30. Not being able do what you say. – How would you describe us overall?

    • 6/10 – How do you rate our service?
    • 6/10 – Do we provide you with enough advice to benefit your business?
    • 6/10 – Do you think our fees offer good value for money?

    10 Jul 16 Add public reply

    • Person’s avatar

      Hi Christian,
      I will be contacting you immediately to discuss your comments and I am sure this can be resolved very quickly.
      Please let me know of a good time to call you.
      Kind Regards
      Sam Weston

      Sam Weston –

  31. Client focused, responsive – How would you describe us overall?

    • 9/10 – How do you rate our service?
    • 9/10 – Do we provide you with enough advice to benefit your business?
    • 7/10 – Do you think our fees offer good value for money?

    04 Jul 16 Add public reply

    • 9/10 – How do you rate our service?
    • 7/10 – Do we provide you with enough advice to benefit your business?
    • 8/10 – Do you think our fees offer good value for money?

    02 Jul 16 Add public reply

    • Person’s avatar

      Hi David,
      Many thanks for your feedback and I will call you directly today, if ok, to confirm you are happy with our communication and the advise we offer as you have scored us slightly lower in these areas and we are always striving to improve all of our services.
      I look forward to speaking with you shortly --
      Sam Weston

      Sam Weston –

Ribbon

Trustworthy Reviews

These reviews are independently hosted by CustomerSure. We cannot delete or edit them.