Evans & Partners reviews and feedback - independently hosted by CustomerSure

A good , local accountancy company. – How would you describe us overall?

10/10 – How do you rate our service?
8/10 – Do we provide you with enough advice to benefit your business?
8/10 – Do you think our fees offer good value for money?

Christopher Williams – 23 Mar 20

Thank you very much for your feedback Christopher, this is much appreciated, especially at the moment! If we can be of any help in these extremely challenging times, do get in touch. Do look at our website too for business support information. www.evanspartners.co.uk

Olly Evans – 23 Mar 20

Very efficient, very knowledgeable and very friendly. – How would you describe us overall?

9/10 – How do you rate our service?
9/10 – Do we provide you with enough advice to benefit your business?
9/10 – Do you think our fees offer good value for money?

Simon George – 18 Mar 20

good honest advice and service – How would you describe us overall?

8/10 – How do you rate our service?
8/10 – Do we provide you with enough advice to benefit your business?
8/10 – Do you think our fees offer good value for money?

Simon Robertson – 10 Mar 20

8/10 – How do you rate our service?
9/10 – Do we provide you with enough advice to benefit your business?
9/10 – Do you think our fees offer good value for money?

Sarah Felton – 06 Mar 20

Excellent and I recommend to my colleagues. – How would you describe us overall?

10/10 – How do you rate our service?
10/10 – Do we provide you with enough advice to benefit your business?
10/10 – Do you think our fees offer good value for money?

Howard Thom – 07 Jan 20

We have had no problems so overall think you provide a good service – How would you describe us overall?

8/10 – How do you rate our service?
8/10 – Do we provide you with enough advice to benefit your business?
8/10 – Do you think our fees offer good value for money?

Christina Simmons – 12 Nov 19

The service is always quick, friendly and competent. On the downside, I only get exactly what I ask for rather than a traditional full service and for this it's expensive. As an example of the comparative cost, my daughter asked for a quote to prepare her tax return and ended up using my wife's accountant instead as she charges less than half of the Evans quote. – How would you describe us overall?

6/10 – How do you rate our service?
7/10 – Do we provide you with enough advice to benefit your business?
4/10 – Do you think our fees offer good value for money?

Ian Green – 24 Oct 19

Hi Ian, thank you for your response and for your positive comments around our friendly and quick service . I would like to address your other comments as I am sure we can help so i will contact you directly
Kind Regards
Sam Weston

Sam Weston – 24 Oct 19

Professional and friendly, – How would you describe us overall?

8/10 – How do you rate our service?
7/10 – Do we provide you with enough advice to benefit your business?
7/10 – Do you think our fees offer good value for money?

Nigel Cooke – 08 Oct 19

Changing our accountant to Evans & Partners has proven invaluable to us over this period. Were delighted to be building a strong partnership moving forward. – How would you describe us overall?

10/10 – How do you rate our service?
10/10 – Do we provide you with enough advice to benefit your business?
9/10 – Do you think our fees offer good value for money?

Tom Griffiths – 08 Oct 19

8/10 – How do you rate our service?
5/10 – Do we provide you with enough advice to benefit your business?
8/10 – Do you think our fees offer good value for money?

Marie Lindfield – 07 Oct 19

Hi Marie
Many thanks for completing our survey and I am delighted you have scored us highly for overall service.
I can see a lower score for 'advice given' and i have called you today to discuss our 'Love My Business' service which I think you will find helpful. It is a service we offer providing business advice and support and proves very popular with our clients.
Regards
Sam Weston

Sam Weston – 08 Oct 19

9/10 – How do you rate our service?
9/10 – Do we provide you with enough advice to benefit your business?
9/10 – Do you think our fees offer good value for money?

Clive Keen – 11 Sep 19

good recruitment and staff but High staff turnover, difficult to communicate with (Nobody is ever available when I call) and focused on service but not client focused. More providing a process and function than adding value and understanding client business needs. Not very consultative. – How would you describe us overall?

5/10 – How do you rate our service?
5/10 – Do we provide you with enough advice to benefit your business?
5/10 – Do you think our fees offer good value for money?

Jacqueline Craig – 07 Sep 19

Hi Jacqui,

Many thanks for taking the time to reply to our survey and I will call you directly to address the issues you have raised.
We do offer quarterly meetings and calls as you have suggested, they are one of our most popular services and I would be very happy to offer this service to you when we speak.

Sam Weston

Sam Weston – 09 Sep 19

Very helpful and approachable – How would you describe us overall?

8/10 – How do you rate our service?
8/10 – Do we provide you with enough advice to benefit your business?
8/10 – Do you think our fees offer good value for money?

Simon Robertson – 07 Sep 19

Interesting – How would you describe us overall?

9/10 – How do you rate our service?
1/10 – Do we provide you with enough advice to benefit your business?
8/10 – Do you think our fees offer good value for money?

Andrew Thorne – 07 Sep 19

Hi Andy,

Great to speak with you today and I am delighted that you have confirmed you are very happy with the business advice you receive in your regular quarterly reviews and would have scored this service as 9/10.
You have confirmed you provided a lower score for advice received outside of these reviews and I have been able to address this by registering you for our free weekly newsletters which provides news of changes to tax legislation etc during the year.
I am sure you will find these newsletters useful and so glad we have been able to resolve this area of concern for you.
Kind Regards
Sam

Sam Weston – 09 Sep 19

Hi Andy
Thank you for your feedback and for scoring us 9/10 for overall service.
However I am concerned with your low score regarding the advice we offer to our clients so I will call you directly today to address this area and I am sure we can resolve this quickly.
Regards
Sam

Sam Weston – 09 Sep 19

9/10 – How do you rate our service?
10/10 – Do we provide you with enough advice to benefit your business?
10/10 – Do you think our fees offer good value for money?

Sarah Felton – 19 Jul 19

Very good service – How would you describe us overall?

10/10 – How do you rate our service?
10/10 – Do we provide you with enough advice to benefit your business?
10/10 – Do you think our fees offer good value for money?

Graham Judd – 17 May 19

Excellent – How would you describe us overall?

10/10 – How do you rate our service?
10/10 – Do we provide you with enough advice to benefit your business?
10/10 – Do you think our fees offer good value for money?

Geoff Mayell – 07 May 19

9/10 – How do you rate our service?
9/10 – Do we provide you with enough advice to benefit your business?
9/10 – Do you think our fees offer good value for money?

Ahmet Taha Sakar – 17 Apr 19

Very professional – How would you describe us overall?

10/10 – How do you rate our service?
10/10 – Do we provide you with enough advice to benefit your business?
9/10 – Do you think our fees offer good value for money?

Helen Steed – 28 Mar 19

3/10 – How do you rate our service?
2/10 – Do we provide you with enough advice to benefit your business?
1/10 – Do you think our fees offer good value for money?

Craig Edbrooke – 08 Mar 19

Hi Craig,
Many thanks for completing our survey, I am concerned by your scores and will contact you directly to discuss them.
I am sure we can resolve any issues that you have and I look forward to speaking with you shortly.
Sam Weston

Sam Weston – 12 Mar 19

Friendly easy to work with, clear well researched advice , almost silent background service that is reliable and excellent – How would you describe us overall?

8/10 – How do you rate our service?
9/10 – Do we provide you with enough advice to benefit your business?
8/10 – Do you think our fees offer good value for money?

Nigel Cooke – 08 Mar 19

professional and helpful – How would you describe us overall?

8/10 – How do you rate our service?
8/10 – Do we provide you with enough advice to benefit your business?
8/10 – Do you think our fees offer good value for money?

Simon Robertson – 08 Mar 19

5/10 – How do you rate our service?
5/10 – Do we provide you with enough advice to benefit your business?
7/10 – Do you think our fees offer good value for money?

Simon Dunn – 07 Mar 19

I have a history of over thirty years with you, that speaks for itself – How would you describe us overall?

10/10 – How do you rate our service?
10/10 – Do we provide you with enough advice to benefit your business?
10/10 – Do you think our fees offer good value for money?

Dale Sanders – 07 Mar 19

6/10 – How do you rate our service?
10/10 – Do we provide you with enough advice to benefit your business?
8/10 – Do you think our fees offer good value for money?

Michael Simmons – 08 Feb 19

I have been delighted with the absolutely first class professional service provided to me this year by Diana Britton. Diana contacted me this weekend and explained the use of the digital portal. On Monday she answered my question about a detail of my accounts and tax return immediately and then very clearly explained how I can approve my return and accounts online. Bravo! You offer excellent value for money. – How would you describe us overall?

10/10 – How do you rate our service?
10/10 – Do we provide you with enough advice to benefit your business?
10/10 – Do you think our fees offer good value for money?

Rebecca Bailey-Harris – 29 Jan 19

always friendly, professional and approachable – How would you describe us overall?

9/10 – How do you rate our service?
8/10 – Do we provide you with enough advice to benefit your business?
8/10 – Do you think our fees offer good value for money?

Sue Edwards – 14 Jan 19

excellent all round – How would you describe us overall?

10/10 – How do you rate our service?
10/10 – Do we provide you with enough advice to benefit your business?
10/10 – Do you think our fees offer good value for money?

Sophie Francis – 07 Jan 19

A good regional accountancy firm that I would be happy to recommend. – How would you describe us overall?

9/10 – How do you rate our service?
9/10 – Do we provide you with enough advice to benefit your business?
8/10 – Do you think our fees offer good value for money?

Will & Sarah Garton-Jones – 06 Nov 18

8/10 – How do you rate our service?
8/10 – Do we provide you with enough advice to benefit your business?
8/10 – Do you think our fees offer good value for money?

Marie Thomas-Mallett – 09 Oct 18

Overall very good and helpful – How would you describe us overall?

9/10 – How do you rate our service?
8/10 – Do we provide you with enough advice to benefit your business?
7/10 – Do you think our fees offer good value for money?

Simon – 16 Aug 18

Everyone at Evans is approachable and helpful and their service of a very high standard – How would you describe us overall?

10/10 – How do you rate our service?
9/10 – Do we provide you with enough advice to benefit your business?
9/10 – Do you think our fees offer good value for money?

Sue Edwards – 10 Jul 18

Been with you on and off for a number of years and you have always been supportive – How would you describe us overall?

10/10 – How do you rate our service?
10/10 – Do we provide you with enough advice to benefit your business?
5/10 – Do you think our fees offer good value for money?

Steve Mills – 09 Jul 18

I don't know; every year i get told i've under paid, I request your current price list so I can understand what i'm paying for so i can compare to other providers, every year I fail to get this fabled price list as it is 'complicated', and so the cycle starts again. I had a price list when i signed up,and I haven't changed my payment, or been informed of the price changes, so I assume that it's all fine. Pretty sure I was originally paying for some sort of yearly financial heath check/review, but thats never happened, so, I *might* under paying but also not getting the service i paid for, so I guess that evens out in the long run. Or possibly it isn't a service you do any more, I have no idea what I'm paying for or what i should be recieving for how much. Not having a clear charging structure or be able to communicate that isn't really filling me with confidence if I'm honest. – How would you describe us overall?

5/10 – How do you rate our service?
0/10 – Do we provide you with enough advice to benefit your business?
0/10 – Do you think our fees offer good value for money?

Paul Kendall – 11 Jun 18

Hi Paul,
I am very concerned by your comments and will call you today to discuss your concerns.
We tried to contact you a few months ago around this matter but we were unable to speak with you and received no reply to our message.
I look forward to speaking with you today.
Kind regards
Sam

Sam Weston – 12 Jun 18

9/10 – How do you rate our service?
9/10 – Do we provide you with enough advice to benefit your business?
8/10 – Do you think our fees offer good value for money?

Jonathan Rolfe – 11 Jun 18

Such a wonderful team cannot fault you all so supportive and nice, very understanding of my needs as a busy single mother doctor. So polite and helpful and responsive. 10/10 service – How would you describe us overall?

10/10 – How do you rate our service?
10/10 – Do we provide you with enough advice to benefit your business?
10/10 – Do you think our fees offer good value for money?

Lauren Cooper-Jones – 08 Jun 18

Good morning Dr Cooper-Jones
Thank you so much for taking the time to complete our survey, I am delighted you are so happy with our service.
This is the high standard of service we strive to achieve for all of our clients and I have shared your comments with your client manager today who very much appreciates your feedback.
Regards

Sam

Sam Weston – 11 Jun 18

6/10 – How do you rate our service?
4/10 – Do you think our fees offer good value for money?

Stephen Floyd – 08 May 18

Hi Steve,

Great to talk to you today and I am delighted you have confirmed you are very happy with our service.

As we discussed, a further conversation around a possible change to your business structure will enable us to review our costs and offer greater value for money, which was your only concern.

Your client manager will contact you this week to offer some help.

Regards

Sam

We will happily do this and your client manager will contact you this week.

Sam Weston – 14 May 18

Hi Steve

Many thanks for your feedback and I will contact you directly to discuss your concerns around service as I am sure we can help.

Regards

Sam

Sam Weston – 14 May 18

Lately I have been receiving junk mail which I would like to opt out of. I am also receiving a duplicate copy so I get two lots. Maybe your fees could be more competitive if you didn't waste monies on duplicated marketing material plus postage....... – How would you describe us overall?

7/10 – How do you rate our service?
4/10 – Do we provide you with enough advice to benefit your business?
6/10 – Do you think our fees offer good value for money?

James Allen – 07 May 18

Hi James,
Good to speak with you today and I am glad we have resolved your concern around 'junk mail'.
As discussed we do not send any postal 'junk mail' and this was simply an invitation to renew an important insurance policy. The 'duplication' occurred as we have to send this letter to each company rather than just one letter to you personally.
i am delighted you are now happy and so glad we could easily resolve your concern.
Regards

Sam Weston
Client Service Manager

Sam Weston – 08 May 18

Hi James,
Thank you for replying to our survey and so sorry you feel you are receiving too much 'junk mail'.
We monitor very closely any marketing mail we send to clients and I will investigate this today as we have not changed our policy and you report a recent change to this mail.
I will also check the duplication and will 'opt' you out of any future marketing.
I will contact you directly to discuss any concerns you have and thank you again for providing this vital feedback.
Regards
Sam Weston
Client Service Manager

Sam Weston – 08 May 18

10/10 – How do you rate our service?
10/10 – Do we provide you with enough advice to benefit your business?
8/10 – Do you think our fees offer good value for money?

Phil Thornley – 04 May 18

Good – How would you describe us overall?

10/10 – How do you rate our service?
10/10 – Do we provide you with enough advice to benefit your business?
9/10 – Do you think our fees offer good value for money?

Craig Mills – 27 Apr 18

excellent service and allways at hand to give good advice – How would you describe us overall?

10/10 – How do you rate our service?
10/10 – Do we provide you with enough advice to benefit your business?
8/10 – Do you think our fees offer good value for money?

Robert Sheriton – 27 Apr 18

Brilliant service to me and my company - great advice, friendly service, excellent value for money - highly recommended and I do recommend my clients - particular thanks go to Olly, Cathy and Sam - 10 out of 10 marks well deserved – How would you describe us overall?

10/10 – How do you rate our service?
10/10 – Do we provide you with enough advice to benefit your business?
10/10 – Do you think our fees offer good value for money?

Richard Holland – 26 Apr 18

Excellent communication and follow up to any queries or issues I am having in my business and wouldn’t hesitate to recommend Evans & Partners to others, – How would you describe us overall?

10/10 – How do you rate our service?
10/10 – Do we provide you with enough advice to benefit your business?
10/10 – Do you think our fees offer good value for money?

Jeff Morgan – 17 Apr 18

10/10 – How do you rate our service?
6/10 – Do we provide you with enough advice to benefit your business?
8/10 – Do you think our fees offer good value for money?

Christopher Williams – 17 Apr 18

Hi Christopher,
Thank you for your feedback.
I am very keen to discuss the advice we can offer our clients to benefit their businesses as this is an area that you have not scored us so highly on.
i will contact you directly to discuss.
Regards
Sam Weston

Sam Weston – 17 Apr 18

friendly and accessible – How would you describe us overall?

10/10 – How do you rate our service?
10/10 – Do we provide you with enough advice to benefit your business?
10/10 – Do you think our fees offer good value for money?

Rosemary Parsons – 16 Apr 18

Couldn’t be better thank you! – How would you describe us overall?

10/10 – How do you rate our service?
10/10 – Do we provide you with enough advice to benefit your business?
10/10 – Do you think our fees offer good value for money?

Samantha Lawn – 08 Apr 18

Professional, approachable & always friendly 👍 – How would you describe us overall?

10/10 – How do you rate our service?
10/10 – Do we provide you with enough advice to benefit your business?
10/10 – Do you think our fees offer good value for money?

Helen Steed – 31 Mar 18

I am quite happy with the service you provide to me – How would you describe us overall?

10/10 – How do you rate our service?
9/10 – Do you think our fees offer good value for money?

Martin Dimond – 30 Mar 18

5/10 – How do you rate our service?
5/10 – Do we provide you with enough advice to benefit your business?
5/10 – Do you think our fees offer good value for money?

Siobhan Donnelly – 23 Feb 18

Hi Siobhan,
Many thanks for taking the time to reply to our survey.
I will contact you directly to discuss any areas of concern you may have around our service.
regards

Sam

Sam Weston – 26 Feb 18

In the short relationship I have enjoyed with "Evans & Partners" to date the service/communication has been excellent. – How would you describe us overall?

10/10 – How do you rate our service?
10/10 – Do we provide you with enough advice to benefit your business?
10/10 – Do you think our fees offer good value for money?

Marie Thomas-Mallett – 20 Feb 18

Evans & Partners Reviews

Based on 371 reviews and 371 ratings our customers rate us 8.5/10.

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