Hi Steve,

Great to talk to you today and I am delighted you have confirmed you are very happy with our service.

As we discussed, a further conversation around a possible change to your business structure will enable us to review our costs and offer greater value for money, which was your only concern.

Your client manager will contact you this week to offer some help.

Regards

Sam

We will happily do this and your client manager will contact you this week.

Sam Weston – 14 May 18

Hi Steve

Many thanks for your feedback and I will contact you directly to discuss your concerns around service as I am sure we can help.

Regards

Sam

Sam Weston – 14 May 18