Interesting – How would you describe us overall?
- 9/10 – How do you rate our service?
- 1/10 – Do we provide you with enough advice to benefit your business?
- 8/10 – Do you think our fees offer good value for money?
Andrew Thorne – 07 Sep 19
Hi Andy,
Great to speak with you today and I am delighted that you have confirmed you are very happy with the business advice you receive in your regular quarterly reviews and would have scored this service as 9/10.
You have confirmed you provided a lower score for advice received outside of these reviews and I have been able to address this by registering you for our free weekly newsletters which provides news of changes to tax legislation etc during the year.
I am sure you will find these newsletters useful and so glad we have been able to resolve this area of concern for you.
Kind Regards
Sam
Sam Weston –
Hi Andy
Thank you for your feedback and for scoring us 9/10 for overall service.
However I am concerned with your low score regarding the advice we offer to our clients so I will call you directly today to address this area and I am sure we can resolve this quickly.
Regards
Sam
Sam Weston –