Interesting – How would you describe us overall?

  • 9/10 – How do you rate our service?
  • 1/10 – Do we provide you with enough advice to benefit your business?
  • 8/10 – Do you think our fees offer good value for money?

07 Sep 19 Add public reply

  • Person’s avatar

    Hi Andy,

    Great to speak with you today and I am delighted that you have confirmed you are very happy with the business advice you receive in your regular quarterly reviews and would have scored this service as 9/10.
    You have confirmed you provided a lower score for advice received outside of these reviews and I have been able to address this by registering you for our free weekly newsletters which provides news of changes to tax legislation etc during the year.
    I am sure you will find these newsletters useful and so glad we have been able to resolve this area of concern for you.
    Kind Regards
    Sam

    Sam Weston –

  • Person’s avatar

    Hi Andy
    Thank you for your feedback and for scoring us 9/10 for overall service.
    However I am concerned with your low score regarding the advice we offer to our clients so I will call you directly today to address this area and I am sure we can resolve this quickly.
    Regards
    Sam

    Sam Weston –