Hi Ruth,

Having now spoken directly with you and actioned your requests, I am delighted that you have confirmed you are happy with our service and that you would now be delighted to score us 8/10 for all areas of our service.
I have taken on board your comments around preferring postal correspondence to email and we will also help you update your 'old fashioned' accounting software as requested.
You confirmed that you have been a happy client of ours for 50 years and we very much hope to serve you both for many years to come.
Kindest regards

Sam

Sam Weston – 20 Nov 14

Hi Ruth & Leslie,

I am concerned to see you have marked us with a low score for our service.

I will call you directly now to discuss your concerns and hope to resolve any issues you may have today.

kind regards--
Sam Weston

Sam Weston – 20 Nov 14