Evans & Partners Reviews

1. A v satisfied customer. I look forward to my next rebate!! – How would you describe us overall?

   • 10/10 – How do you rate our service?
   • 8/10 – Do we provide you with enough advice to benefit your business?
   • 10/10 – Do you think our fees offer good value for money?

   Samantha Lawn – 13 Apr 17 – Add public reply
2. • 5/10 – How do you rate our service?
   • 7/10 – Do we provide you with enough advice to benefit your business?
   • 1/10 – Do you think our fees offer good value for money?

   Deborah Hutton – 11 Apr 17 – Add public reply

   • 

     Hi Debbie,
     Thank you for taking the time to complete our survey.
     I am already aware of the issues that you have experienced recently that have caused you some frustration and am more than happy to contact you today to discuss further.
     I hope to speak to you later.
     Kindest regards

     Sam Weston

     Sam Weston – 12 Apr 17

3. helpful in every way – How would you describe us overall?

   • 10/10 – How do you rate our service?
   • 10/10 – Do we provide you with enough advice to benefit your business?
   • 7/10 – Do you think our fees offer good value for money?

   Ruth Kew – 05 Apr 17 – Add public reply
4. very pleasant and straight forward – How would you describe us overall?

   • 8/10 – How do you rate our service?
   • 7/10 – Do we provide you with enough advice to benefit your business?
   • 7/10 – Do you think our fees offer good value for money?

   SR – 04 Apr 17 – Add public reply
5. • 9/10 – How do you rate our service?
   • 10/10 – Do we provide you with enough advice to benefit your business?
   • 9/10 – Do you think our fees offer good value for money?

   Peter Flower – 04 Apr 17 – Add public reply
6. Friendly and helpful – How would you describe us overall?

   • 10/10 – How do you rate our service?
   • 9/10 – Do we provide you with enough advice to benefit your business?
   • 9/10 – Do you think our fees offer good value for money?

   Rosemary Parsons – 04 Apr 17 – Add public reply
7. Excellent 👍 – How would you describe us overall?

   • 10/10 – How do you rate our service?
   • 8/10 – Do we provide you with enough advice to benefit your business?
   • 9/10 – Do you think our fees offer good value for money?

   Helen Steed – 04 Apr 17 – Add public reply
8. • 8/10 – How do you rate our service?
   • 8/10 – Do we provide you with enough advice to benefit your business?

   Graham Judd – 01 Apr 17 – Add public reply
9. Not as good as you used to be. – How would you describe us overall?

   • 5/10 – How do you rate our service?
   • 4/10 – Do we provide you with enough advice to benefit your business?
   • 5/10 – Do you think our fees offer good value for money?

   Philip Taylor – 31 Mar 17 – Add public reply

   • 

     Hello Phillip & Rosemarie,
     Thank you both for your feedback and for taking the time to speak with me this afternoon.
     As discussed we are striving to improve our service given the staff retirements we have experienced over the past few years and I am confident that you will see an improvement in the areas you mentioned for this years accounts.
     Thank you again, it was a pleasure to speak with you and do let me know of any concerns you may have going forward.
     Kindest regards
     Sam

     Sam Weston

     Sam Weston – 03 Apr 17

10. Emma is very good, and very patient too! – How would you describe us overall?

    • 10/10 – How do you rate our service?
    • 10/10 – Do we provide you with enough advice to benefit your business?
    • 8/10 – Do you think our fees offer good value for money?

    Jon Doble – 31 Mar 17 – Add public reply
11. Very Professional – How would you describe us overall?

    • 10/10 – How do you rate our service?
    • 10/10 – Do we provide you with enough advice to benefit your business?
    • 10/10 – Do you think our fees offer good value for money?

    Ian Spriggs – 31 Mar 17 – Add public reply
12. • 8/10 – How do you rate our service?
    • 8/10 – Do we provide you with enough advice to benefit your business?
    • 9/10 – Do you think our fees offer good value for money?

    Andrew Cowley – 30 Mar 17 – Add public reply
13. very professional and helpful – How would you describe us overall?

    • 9/10 – How do you rate our service?
    • 9/10 – Do we provide you with enough advice to benefit your business?
    • 9/10 – Do you think our fees offer good value for money?

    David Evans – 29 Mar 17 – Add public reply
14. Reliable and punctual. – How would you describe us overall?

    • 10/10 – How do you rate our service?
    • 10/10 – Do we provide you with enough advice to benefit your business?
    • 10/10 – Do you think our fees offer good value for money?

    Alla King – 28 Mar 17 – Add public reply
15. Ideal in all respects and although I'm now retired, the reassurance of having professional help of this quality is so valuable. – How would you describe us overall?

    • 10/10 – How do you rate our service?
    • 10/10 – Do we provide you with enough advice to benefit your business?
    • 10/10 – Do you think our fees offer good value for money?

    Peter Simpson – 28 Mar 17 – Add public reply
16. Efficient & approachable – How would you describe us overall?

    • 9/10 – How do you rate our service?
    • 8/10 – Do you think our fees offer good value for money?

    June Game – 27 Mar 17 – Add public reply

    • 

      Hi June,
      Many thanks for your positive feedback , i am delighted you are happy with our service and I have taken your comments regarding receipt of tax return forms by email on board and have amended our records to show this request.
      Thank you again
      Regards
      Sam Weston

      Sam Weston – 29 Mar 17

17. I have been very impressed with the service from Evans & Partners. My contact Deborah has provided good information, explained things well, and followed everything through as promised. It's just what you need when you are unfamiliar about an area such as taxation. It made a stressful situation much less stressful and I am very thankful for that. – How would you describe us overall?

    • 10/10 – How do you rate our service?
    • 10/10 – Do we provide you with enough advice to benefit your business?
    • 10/10 – Do you think our fees offer good value for money?

    David Johnson – 22 Mar 17 – Add public reply

    • 

      Hi David,
      Thank you so much for your positive comments and valuable feedback.
      I have passed these comments to Deborah and she is delighted that you are impressed with her service and expertise.
      Thank You Again
      Sam Weston

      Sam Weston – 22 Mar 17

18. Friendly, helpful and efficient – How would you describe us overall?

    • 9/10 – How do you rate our service?
    • 8/10 – Do we provide you with enough advice to benefit your business?
    • 9/10 – Do you think our fees offer good value for money?

    Stuart James – 09 Mar 17 – Add public reply
19. Brilliant – How would you describe us overall?

    • 10/10 – How do you rate our service?
    • 10/10 – Do we provide you with enough advice to benefit your business?
    • 10/10 – Do you think our fees offer good value for money?

    Christine – 10 Feb 17 – Add public reply
20. Very efficient and professional service. – How would you describe us overall?

    • 9/10 – How do you rate our service?
    • 10/10 – Do we provide you with enough advice to benefit your business?
    • 9/10 – Do you think our fees offer good value for money?

    Simon – 08 Feb 17 – Add public reply
21. Very efficient. Helpful and simple. We live in Australia and our tax submission is simple and easy – How would you describe us overall?

    • 10/10 – How do you rate our service?
    • 10/10 – Do we provide you with enough advice to benefit your business?
    • 8/10 – Do you think our fees offer good value for money?

    Andrew Whittaker – 04 Feb 17 – Add public reply
22. • 9/10 – How do you rate our service?
    • 9/10 – Do we provide you with enough advice to benefit your business?
    • 9/10 – Do you think our fees offer good value for money?

    David Sanson – 17 Jan 17 – Add public reply
23. Fond of out of office, Matt is pleasant but perhaps not experienced enough, Catherine is elusive. – How would you describe us overall?

    • 3/10 – How do you rate our service?
    • 5/10 – Do we provide you with enough advice to benefit your business?
    • 5/10 – Do you think our fees offer good value for money?

    Jane Morelli – 17 Jan 17 – Add public reply

    • 

      Hi Jane,
      Many thanks for completing our client survey and thank you for speaking to me this morning.
      I am confident I now have an exact idea of your frustrations and feel sure we can work much more efficiently with you going forwards now we have an exact idea of your needs.
      Thank you for your patience in this matter, I have shared your comments with our partners for internal action and I will remain in touch with you until you are happy with our service.
      kind regards
      --
      Sam Weston

      Sam Weston – 18 Jan 17

24. • 9/10 – How do you rate our service?
    • 9/10 – Do we provide you with enough advice to benefit your business?
    • 7/10 – Do you think our fees offer good value for money?

    Timothy Vincent – 16 Jan 17 – Add public reply
25. Very responsive to any questions, pleasure to deal with. – How would you describe us overall?

    • 9/10 – How do you rate our service?
    • 7/10 – Do we provide you with enough advice to benefit your business?
    • 7/10 – Do you think our fees offer good value for money?

    Simon Newing – 04 Jan 17 – Add public reply
26. Easy to deal with and professional. – How would you describe us overall?

    • 8/10 – How do you rate our service?
    • 8/10 – Do we provide you with enough advice to benefit your business?
    • 8/10 – Do you think our fees offer good value for money?

    Simon Keedwell – 07 Dec 16 – Add public reply
27. • 10/10 – How do you rate our service?
    • 10/10 – Do we provide you with enough advice to benefit your business?
    • 10/10 – Do you think our fees offer good value for money?

    Tim – 07 Dec 16 – Add public reply
28. Very engaging, when discussing any issues or concerns that we might have regarding our business, because of this less time is wasted trying to gain your understanding in order to move forward. – How would you describe us overall?

    • 10/10 – How do you rate our service?
    • 10/10 – Do we provide you with enough advice to benefit your business?
    • 10/10 – Do you think our fees offer good value for money?

    Janet Perry – 06 Dec 16 – Add public reply
29. Very friendly and approachable .This year we have found that preparing our accounts has been rather slow . Now that we are a rather small company we feel that we don 't get quite the same level of input as when we were bigger – How would you describe us overall?

    • 6/10 – How do you rate our service?
    • 6/10 – Do we provide you with enough advice to benefit your business?
    • 6/10 – Do you think our fees offer good value for money?

    Laszlo Von Moczar – 01 Dec 16 – Add public reply

    • 

      Hi Laszlo,
      It was good to speak with you today and I am delighted to hear that you are still very happy with our overall service despite the delay in completing your accounts this year due partly to the change to business structure.
      We will be able to offer a much more timely completion of your accounts going forward and if you have any concerns whatsoever with our service, just let me know.
      Thank you again for your invaluble feedback.
      Kindest regards

      Sam Weston

      Sam Weston – 05 Dec 16

    • 

      Hi Laszlo,
      Many thanks for your feedback and it was good to speak briefly with you today.
      I will call you on Monday , as requested, to discuss your comments as I am very keen to reassure you that you are a valued client and would like to ensure you are receiving the high standards of service we offer.
      Have a great weekend.
      Sam Weston

      Sam Weston – 01 Dec 16

30. • 10/10 – How do you rate our service?
    • 10/10 – Do we provide you with enough advice to benefit your business?
    • 10/10 – Do you think our fees offer good value for money?

    John Thatcher – 20 Nov 16 – Add public reply
31. Reliable and professional – How would you describe us overall?

    • 8/10 – How do you rate our service?
    • 7/10 – Do we provide you with enough advice to benefit your business?
    • 7/10 – Do you think our fees offer good value for money?

    Geoff Mayell – 10 Nov 16 – Add public reply
32. I have always had very good service from Tina, who has now retired. I am sure this good service will continue in the future with someone new to deal with my tax return. – How would you describe us overall?

    • 8/10 – How do you rate our service?
    • 8/10 – Do we provide you with enough advice to benefit your business?
    • 8/10 – Do you think our fees offer good value for money?

    Marlene Lucas – 27 Oct 16 – Add public reply
33. • 8/10 – How do you rate our service?
    • 8/10 – Do we provide you with enough advice to benefit your business?
    • 8/10 – Do you think our fees offer good value for money?

    Frances Lucraft – 03 Oct 16 – Add public reply
34. • 9/10 – How do you rate our service?
    • 9/10 – Do we provide you with enough advice to benefit your business?
    • 10/10 – Do you think our fees offer good value for money?

    Simon Brown – 01 Sep 16 – Add public reply
35. Very efficient, friendly and helpful. – How would you describe us overall?

    • 8/10 – How do you rate our service?
    • 8/10 – Do we provide you with enough advice to benefit your business?
    • 8/10 – Do you think our fees offer good value for money?

    Alex Allart – 31 Aug 16 – Add public reply
36. Excellent – How would you describe us overall?

    • 10/10 – How do you rate our service?
    • 10/10 – Do we provide you with enough advice to benefit your business?
    • 10/10 – Do you think our fees offer good value for money?

    Angela Harte – 30 Aug 16 – Add public reply
37. • 10/10 – How do you rate our service?
    • 10/10 – Do we provide you with enough advice to benefit your business?
    • 8/10 – Do you think our fees offer good value for money?

    N Pearce – 24 Aug 16 – Add public reply
38. • 9/10 – How do you rate our service?
    • 9/10 – Do we provide you with enough advice to benefit your business?
    • 8/10 – Do you think our fees offer good value for money?

    M Bhambra – 28 Jul 16 – Add public reply
39. • 10/10 – How do you rate our service?
    • 10/10 – Do we provide you with enough advice to benefit your business?
    • 10/10 – Do you think our fees offer good value for money?

    L Morton – 27 Jul 16 – Add public reply
40. • 8/10 – How satisfied are you with our service?
    • 7/10 – How easy are we to deal with?
    • 8/10 – How would you rate our communication with you?

    BJ Campbell – 25 Jul 16 – Add public reply
41. • 9/10 – How do you rate our service?
    • 9/10 – Do we provide you with enough advice to benefit your business?
    • 10/10 – Do you think our fees offer good value for money?

    Stuart James – 20 Jul 16 – Add public reply
42. Friendly and accessible I find the Email updates useful to go through and pick out items of interest – How would you describe us overall?

    • 10/10 – How do you rate our service?
    • 10/10 – Do we provide you with enough advice to benefit your business?
    • 10/10 – Do you think our fees offer good value for money?

    Rosemary Parsons – 20 Jul 16 – Add public reply

    • 

      Hi Rosie,
      Many thanks for completing our client care survey and thank you for such positive comments.
      We very much enjoy working with you and your companies and are delighted you are happy with our service.
      kindest regards--
      Sam Weston

      Sam Weston – 20 Jul 16

43. • 9/10 – How do you rate our service?
    • 9/10 – Do you think our fees offer good value for money?

    Mary Shaddick – 11 Jul 16 – Add public reply
44. Outstanding service. After being let down time and time again by previous accountants i now know i am in caring / intelligent hands that go the extra distance to provide a 360 service. I'm very grateful to Sam, Emma and Matt and the team. 10/10 – How would you describe us overall?

    • 10/10 – How do you rate our service?
    • 10/10 – Do we provide you with enough advice to benefit your business?
    • 10/10 – Do you think our fees offer good value for money?

    Stephen Stimpson – 10 Jul 16 – Add public reply
45. Not being able do what you say. – How would you describe us overall?

    • 6/10 – How do you rate our service?
    • 6/10 – Do we provide you with enough advice to benefit your business?
    • 6/10 – Do you think our fees offer good value for money?

    Christian Ford – 10 Jul 16 – Add public reply

    • 

      Hi Christian,
      I will be contacting you immediately to discuss your comments and I am sure this can be resolved very quickly.
      Please let me know of a good time to call you.
      Kind Regards
      Sam Weston

      Sam Weston – 11 Jul 16

46. Client focused, responsive – How would you describe us overall?

    • 9/10 – How do you rate our service?
    • 9/10 – Do we provide you with enough advice to benefit your business?
    • 7/10 – Do you think our fees offer good value for money?

    Jonathan Barber – 04 Jul 16 – Add public reply
47. • 9/10 – How do you rate our service?
    • 7/10 – Do we provide you with enough advice to benefit your business?
    • 8/10 – Do you think our fees offer good value for money?

    David Florence – 02 Jul 16 – Add public reply

    • 

      Hi David,
      Many thanks for your feedback and I will call you directly today, if ok, to confirm you are happy with our communication and the advise we offer as you have scored us slightly lower in these areas and we are always striving to improve all of our services.
      I look forward to speaking with you shortly --
      Sam Weston

      Sam Weston – 04 Jul 16

48. • 9/10 – How do you rate our service?
    • 9/10 – Do we provide you with enough advice to benefit your business?
    • 9/10 – Do you think our fees offer good value for money?

    David Mills – 28 Jun 16 – Add public reply
49. I feel totally inadequate to comment on something so 'foreign' to my way of thinking/involvement. I stand in 'awe' of what you do compared to what I do! – How would you describe us overall?

    • 10/10 – How do you rate our service?
    • 10/10 – Do we provide you with enough advice to benefit your business?
    • 9/10 – Do you think our fees offer good value for money?

    Margaret Dady – 27 Jun 16 – Add public reply

    • 

      Hi Margaret, thank you so much for such positive comments, we are delighted you are happy with our service and please do ask any questions you need to, we really don't mind and are always happy to answer even what you may consider a 'basic' questions.
      Thank you again
      regards

      Sam Weston

      Sam Weston – 27 Jun 16

50. • 10/10 – How do you rate our service?
    • 8/10 – Do you think our fees offer good value for money?

    Andrew Horne – 26 Jun 16 – Add public reply

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