Evans & Partners reviews and feedback - independently hosted by CustomerSure

Very good – How would you describe our performance overall?

8/10 – How satisfied are you with our service?
9/10 – How easy are we to deal with?
8/10 – How would you rate our communication with you?

Robert Railey – 31 May 16

Performance has generally been good however the service has been a little slow this year. My accounting year ends on the 6th April and Heidi (who I understand has left) was always very prompt with preparing my accounts. This time around It has now been 2 months now since April 6th and my accounts still haven't been done and I wasn't/haven't been officially informed that A) Heidi has left, and B) who my new point of contact is. – How would you describe our performance overall?

7/10 – How satisfied are you with our service?
8/10 – How easy are we to deal with?
7/10 – How would you rate our communication with you?

Justin Greenaway – 31 May 16

Hi Justin
Many thanks for your feedback, I am aware that your client manager has already contacted you directly to advise you of your new manager and to address the issues you have raised.
Many thanks for bringing this to our attention and I will contact you shortly to check you are happy with our actions.
kind regards-
Sam Weston

Sam Weston – 01 Jun 16

Professional and approachable. – How would you describe our performance overall?

9/10 – How satisfied are you with our service?
10/10 – How easy are we to deal with?
9/10 – How would you rate our communication with you?

Andrew Dean – 27 May 16

very good – How would you describe our performance overall?

8/10 – How satisfied are you with our service?
8/10 – How easy are we to deal with?
8/10 – How would you rate our communication with you?

Penny Cox – 27 May 16

6/10 – How satisfied are you with our service?
8/10 – How easy are we to deal with?
7/10 – How would you rate our communication with you?

Kit Harvey – 27 May 16

Hi Kit,
It has been a pleasure speaking with you directly over the past week and I hope you are now more clear and happy with our billing process.
I can confirm that we have booked an annual review for you, once your year end accounts have been completed, and I am sure you will find this meeting valuable and informative.
regards
Sam Weston

Sam Weston – 08 Jun 16

I have found the staff to be very supported and their knowledge and experience second to non. Being a new start up business, whilst l might the skills in my field l certainly needed the accountancy knowledge this team offers. Because of this it have given me the peace of mind to know that my business is compliant. – How would you describe our performance overall?

8/10 – How satisfied are you with our service?
9/10 – How easy are we to deal with?
9/10 – How would you rate our communication with you?

Janet Perry – 26 May 16

Outstanding – How would you describe our performance overall?

10/10 – How satisfied are you with our service?
10/10 – How easy are we to deal with?
10/10 – How would you rate our communication with you?

Russell Parsons – 26 May 16

Very good, you continue to offer great service and help keep us on the straight and narrow. – How would you describe our performance overall?

8/10 – How satisfied are you with our service?
9/10 – How easy are we to deal with?
7/10 – How would you rate our communication with you?

Stuart ray – 26 May 16

Very positive initial contact with SW ; strong customer relationship focus ; Deborah's straightforward approach and analysis reassured and provided guidance for way forward ; thank you – How would you describe us overall?

10/10 – How do you rate our service?
8/10 – Do we provide you with enough advice to benefit your business?
9/10 – Do you think our fees offer good value for money?

Steve – 17 May 16

Hi Steve,
Great to hear from you and thank you for such positive comments, we always strive to offer a friendly and professional service and I am delighted you feel happy enough with our service to complete this survey.
I am particularly delighted you found my own contact positive and I can confirm it was am absolute pleasure corresponding with you.
Kindest regards
Sam Weston

Sam Weston – 23 May 16

10/10 – How do you rate our service?
10/10 – Do we provide you with enough advice to benefit your business?
10/10 – Do you think our fees offer good value for money?

John – 20 Apr 16

Hi John,
Thank you for taking the time to reply to our client care survey and I am delighted you are happy with our service.
100% scores for service is something we strive to achieve so I am very happy that the service you have received enables you to score us so highly.
I have passed your feedback to the team that look after you and thank you again. --
Sam Weston

Sam Weston – 26 Apr 16

not had any advice through yet on how we word dividend payment certificates under the new tax rules - – How would you describe us overall?

8/10 – How do you rate our service?
8/10 – Do we provide you with enough advice to benefit your business?
6/10 – Do you think our fees offer good value for money?

Rosie – 14 Apr 16

Hi Rosie,
Many thanks for completing our survey and I will call you directly to answer the questions you have raised.
kindest regards--
Sam Weston

Sam Weston – 14 Apr 16

8/10 – How do you rate our service?
8/10 – Do we provide you with enough advice to benefit your business?
7/10 – Do you think our fees offer good value for money?

Bradley – 14 Apr 16

9/10 – How do you rate our service?
7/10 – Do we provide you with enough advice to benefit your business?
8/10 – Do you think our fees offer good value for money?

Lee – 13 Apr 16

More activity in major financial planning such as the 3 commercial properties we have . Should they be in my name personally / in a pension scheme / as they are in business name ? Tax planning / business reviews – How would you describe us overall?

7/10 – How do you rate our service?
5/10 – Do we provide you with enough advice to benefit your business?
8/10 – Do you think our fees offer good value for money?

Jeff – 13 Apr 16

Hi Jeff

It was a pleasure to speak with you this morning and I am delighted to hear that you are very happy with our service and that we are active in our support.
I have emailed you today with details of our regular business reviews and I am sure you will find benefit from this service as discussed.
I look forward to hearing from you and have a great afternoon.--
Sam Weston

Sam Weston – 18 Apr 16

Hi Jeff,
Many thanks for taking the time to reply to my survey and I will call you directly to discuss your comments.
I am sure we can help with the matters you have raised as we have expert knowledge in this area.
regards--
Sam Weston

Sam Weston – 14 Apr 16

9/10 – How do you rate our service?

BRE – 12 Apr 16

10/10 – How do you rate our service?
8/10 – Do we provide you with enough advice to benefit your business?
8/10 – Do you think our fees offer good value for money?

Anthony – 09 Mar 16

9/10 – How do you rate our service?
8/10 – Do we provide you with enough advice to benefit your business?
7/10 – Do you think our fees offer good value for money?

Sue – 03 Mar 16

you could tel us is there eny new things that we should be claiming for – How would you describe us overall?

10/10 – How do you rate our service?
7/10 – Do we provide you with enough advice to benefit your business?
7/10 – Do you think our fees offer good value for money?

Andrew – 02 Mar 16

Occasionally I receive letters from HMRC about issues I had not been warned about (P11d) or for payments I had not expected (early corporate tax payment due to first year of business). These are usually resolved quickly but cause unnecessary stress. – How would you describe us overall?

8/10 – How do you rate our service?
7/10 – Do we provide you with enough advice to benefit your business?
7/10 – Do you think our fees offer good value for money?

Howard – 26 Jan 16

Hi Howard,

Thank you for taking the time to reply to our survey, I am delighted you are happy with our service.

I would like to contact you directly to discuss the comments you have made and to offer our help.

Is there a good time to call?

kind regards

Sam Weston

Sam Weston – 26 Jan 16

10/10 – How do you rate our service?
10/10 – Do we provide you with enough advice to benefit your business?
8/10 – Do you think our fees offer good value for money?

Mr Mason – 20 Jan 16

Improve? I don't think you can. I've been very pleased with the support and guidance from everyone at Evans. They clearly explain options and have allowed me for focus on getting myself established in the contractor market as I can safely and assuredly leave the accounting of my business in their capable hands. Through their culture of continuous improvement and genuine desire to ask how they can do better, they proactively stay on top of their game. – How would you describe us overall?

10/10 – How do you rate our service?
10/10 – Do we provide you with enough advice to benefit your business?
10/10 – Do you think our fees offer good value for money?

Stuart – 09 Jan 16

Hi Stuart,

I am absolutely delighted you are happy with our service and so glad to see our efforts to support our clients and always offer an excellent service are providing the help you need to concentrate on your business.
Thank you for taking the time to complete this survey and we look forward to working with you and your company for many years to come.
Kindest regards--
Sam Weston

Sam Weston – 11 Jan 16

8/10 – How do you rate our service?
7/10 – Do we provide you with enough advice to benefit your business?
6/10 – Do you think our fees offer good value for money?

Roger – 22 Dec 15

Hi Roger
Thank you for completing our client care survey, as a long standing client your comments and feedback are invaluable.
I have spoken to you directly and am glad you are happy with our service after working with us for more than 30 years . We are still very keen to improve client service so if you would like me to call you again, please let me know.
Thank you for taking the time to complete our survey and I hope to speak again soon.
Regards--
Sam Weston

Sam Weston – 21 Jan 16

9/10 – How do you rate our service?
10/10 – Do we provide you with enough advice to benefit your business?
8/10 – Do you think our fees offer good value for money?

Cecil – 22 Dec 15

8/10 – How do you rate our service?
6/10 – Do we provide you with enough advice to benefit your business?
8/10 – Do you think our fees offer good value for money?

Katie – 21 Dec 15

Hi Katie,

Many thanks for your feedback, I am delighted you are happy with our service.
I will respond directly to you today with regards how else we can provide some more advice for your business.
Sam Weston

Sam Weston – 22 Dec 15

Nothing that will not happen naturally as the relationship matures – How would you describe us overall?

8/10 – How do you rate our service?
10/10 – Do we provide you with enough advice to benefit your business?
9/10 – Do you think our fees offer good value for money?

Will – 21 Dec 15

Very happy year with the service that I have received – How would you describe us overall?

9/10 – How do you rate our service?
8/10 – Do we provide you with enough advice to benefit your business?
8/10 – Do you think our fees offer good value for money?

Simon – 26 Nov 15

10/10 – How do you rate our service?
10/10 – Do we provide you with enough advice to benefit your business?
10/10 – Do you think our fees offer good value for money?

Ian – 25 Nov 15

9/10 – How do you rate our service?
10/10 – Do we provide you with enough advice to benefit your business?
8/10 – Do you think our fees offer good value for money?

Barry – 25 Nov 15

10/10 – How do you rate our service?
7/10 – Do we provide you with enough advice to benefit your business?
10/10 – Do you think our fees offer good value for money?

Sue – 25 Nov 15

9/10 – How do you rate our service?
8/10 – Do we provide you with enough advice to benefit your business?
8/10 – Do you think our fees offer good value for money?

Phil – 15 Oct 15

8/10 – How do you rate our service?
8/10 – Do we provide you with enough advice to benefit your business?
7/10 – Do you think our fees offer good value for money?

Ann – 15 Oct 15

10/10 – How do you rate our service?
9/10 – Do we provide you with enough advice to benefit your business?
9/10 – Do you think our fees offer good value for money?

Roger – 14 Oct 15

8/10 – How do you rate our service?
7/10 – Do we provide you with enough advice to benefit your business?
6/10 – Do you think our fees offer good value for money?

Penny – 28 Sep 15

Hi Penny
Many thanks for completing our client care survey and it was good to speak to you today.
I am glad you are happy with our service and that your scores reflect your contentment and 'neutral' position with our client care and that everything is fine with no service issues at all.
Do let me know if there is anything we can do to improve our service to you and thank you for your time today.
Regards
Sam Weston

Sam Weston – 28 Sep 15

9/10 – How do you rate our service?
9/10 – Do we provide you with enough advice to benefit your business?
9/10 – Do you think our fees offer good value for money?

Arthur – 23 Sep 15

10/10 – How do you rate our service?
10/10 – Do we provide you with enough advice to benefit your business?
8/10 – Do you think our fees offer good value for money?

Dave – 23 Sep 15

8/10 – How do you rate our service?
6/10 – Do we provide you with enough advice to benefit your business?
7/10 – Do you think our fees offer good value for money?

Richard – 23 Sep 15

Hi Richard,
It was great to speak with you directly following your client care survey reply and I am glad we were able to help with some suggestions around tax savings and planning.
As discussed we offer regular business reviews to our clients so do let me know if you would find these meetings helpful and I would be delighted to arrange these for you.
kind regards

Sam Weston

Sam Weston – 28 Sep 15

better structure of tasks, changes of personel & training new staff not helpful – How would you describe us overall?

7/10 – How do you rate our service?
8/10 – Do we provide you with enough advice to benefit your business?
8/10 – Do you think our fees offer good value for money?

Lance – 23 Sep 15

Hi Lance,
It was good to speak with you directly following your comments and so glad you have confirmed you are now happy. We have very few changes of personnel so sorry this affected you and so glad that you are now very happy with the new accountant, Sue.
Kind regards

Sam Weston

Sam Weston – 28 Sep 15

8/10 – How do you rate our service?
9/10 – Do we provide you with enough advice to benefit your business?
9/10 – Do you think our fees offer good value for money?

DANDOD – 12 Aug 15

Overall very good service, great communication, slightly expensive but as in life, you get what you pay for!! Evans will be my accountants for years to come!! – How would you describe us overall?

9/10 – How do you rate our service?
9/10 – Do we provide you with enough advice to benefit your business?
7/10 – Do you think our fees offer good value for money?

Steve – 06 Aug 15

10/10 – How do you rate our service?
10/10 – Do we provide you with enough advice to benefit your business?
6/10 – Do you think our fees offer good value for money?

Gerald – 06 Aug 15

10/10 – How do you rate our service?
9/10 – Do we provide you with enough advice to benefit your business?
8/10 – Do you think our fees offer good value for money?

Chris – 06 Aug 15

No – How would you describe us overall?

8/10 – How do you rate our service?
9/10 – Do we provide you with enough advice to benefit your business?

MARTC – 06 Aug 15

10/10 – How do you rate our service?
10/10 – Do we provide you with enough advice to benefit your business?
10/10 – Do you think our fees offer good value for money?

Maria – 18 Jul 15

No but all of your team always help me with any questions I have thank you for your help 😎😎😎😎😎😎😎 – How would you describe us overall?

10/10 – How do you rate our service?
10/10 – Do we provide you with enough advice to benefit your business?
10/10 – Do you think our fees offer good value for money?

Russell – 16 Jul 15

Hi Russell,
That is great to hear and many thanks for your feedback, we are delighted you are happy.
Kindest regards--
Sam Weston

Sam Weston – 16 Jul 15

Sometimes it's easy to slip into the thinking that you are business / financial consultants and I understand that this is not in your remit. I wonder though if there is a forum for us to work together in securing the future intent for the business so that we can be confident that the financial accounting aspects are seen holistically in the business. Maybe at the year start we could arrange a meeting (I realise this may come at extra cost) to discuss plans for the business and see if there is anything in the accounting that may help to achieve the business's goals? – How would you describe us overall?

9/10 – How do you rate our service?
8/10 – Do we provide you with enough advice to benefit your business?
9/10 – Do you think our fees offer good value for money?

Andy – 16 Jul 15

Hi Andy,
Many thanks for completing our survey and yes we do offer exactly the service you mention.
We offer business reviews and many of our clients find these extremely useful.
I will contact you directly to discuss further and thank you again for taking the time to give us your feedback.
Kind regards--
Sam Weston

Sam Weston – 16 Jul 15

9/10 – How do you rate our service?
7/10 – Do we provide you with enough advice to benefit your business?
9/10 – Do you think our fees offer good value for money?

Dotun – 16 Jul 15

8/10 – How do you rate our service?
8/10 – Do we provide you with enough advice to benefit your business?
8/10 – Do you think our fees offer good value for money?

Rosie – 16 Jul 15

8/10 – How do you rate our service?
7/10 – Do we provide you with enough advice to benefit your business?
7/10 – Do you think our fees offer good value for money?

David – 16 Jul 15

10/10 – How do you rate our service?
10/10 – Do we provide you with enough advice to benefit your business?
5/10 – Do you think our fees offer good value for money?

Trevor – 16 Jul 15

I am not happy with how our account with you is being conducted .. Deadlines for returns are not being executed in a cohesive way to ensure that suitable time is agreeable to both parties. If we do not follow up on unanswered queries we will not receive a response! .. this quite often leads to a knee jerk action rather than a considered and informed approach – How would you describe us overall?

4/10 – How do you rate our service?
5/10 – Do we provide you with enough advice to benefit your business?
6/10 – Do you think our fees offer good value for money?

Cradle Development Company Ltd – 06 Jul 15

Hi Peter,

Many thanks for completing our survey.
I am very keen to speak to you around your comments and will call you directly to discuss how we can resolve your concerns.
Kindest regards--
Sam Weston

Sam Weston – 06 Jul 15

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Based on 371 reviews and 371 ratings our customers rate us 8.5/10.

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